Knowledge Base
SpeechPal Portal Walkthrough
Welcome to SpeechPal! This article will walk you through the process of signing-up for SpeechPal and using the SpeechPal Customer Portal. If you have any questions, please feel free to email us at Support@SpeechPal.com
1. Start by registering for the SpeechPal Customer Portal at Portal.SpeechPal.com/SignUp. You can also register by going to SpeechPal.com, and hover your mouse over the account icon at the top right and selecting Get started!
2. We’ll begin by uploading some audio files. Click the “Upload” icon at the top right to start the order process.
3. Next, you will be prompted to answer some questions about your audio files to ensure you are getting the highest accuracy. Transcription quality is completely dependent on audio quality. If you answer “No” to any of these questions, you can still submit your file, but keep this information in mind when making your next recording.
Click “Continue” to proceed.
4. We’ll now upload some audio or video files. Currently, you can upload using drag-and-drop or you can select files from your computer. We will offer web link uploads (Vimeo, Youtube, etc.) and a Dropbox integration soon.
Drag and drop your files into the panel on the left or click “Select files to upload” and choose your files the same way you would for an email attachment.
To make sure the product works for you, we suggest uploading 2 hours or less in your first transaction so you can review the quality of the transcripts.
5. Your files will now begin uploading. Please keep in mind that larger file sizes can take longer to upload.
Once each files fully uploads, the “Continue” icon will turn green. Click “Continue” to proceed.
6. Click “Confirm Order” to submit your files for transcription.
7. Your transcripts will be sent to you via email in a Word doc attachment. Additional formats are available on your SpeechPal Portal. Here, you’ll also be able to access our editor to make adjustments to your SpeechPal transcripts.
To learn more about using the SpeechPal editor, please check out this article.
We hope this article was helpful to you. If you have any questions about using the SpeechPal Customer Portal or need any other assistance, please contact the SpeechPal Support Team at Support@SpeechPal.com.
Completing Transcription Order for Pre-Uploaded Files
Welcome to SpeechPal! This article will show you how to order transcripts for any recording you uploaded, but did not complete the purchase for the first time around. If you have any questions about this, or anything else, please contact us at Support@SpeechPal.com.
There are several ways to complete an order for files you had previously ordered. We will walk you through each method.
Shopping Cart:
The easiest way would be to continue the order through your shopping cart.
1. Login to your SpeechPal Customer Portal.
2. If you see a number icon over your shopping cart located at the top right of your screen, you can use this method to complete your order. Click the icon to proceed.
3. Once you have entered your shopping cart, locate your order, and click the Green Arrow to proceed.
4. You will be led to an Order Confirmation Page. Just click “Confirm Order” and you will be all set!
Using the Checkboxes:
1. Login to your SpeechPal Customer Portal.
2. Click the checkboxes to the left of any file you want to submit for transcription. Please note, these files will show a status of “Ready to Transcribe!” on the right.
3. Once you have selected your files, a “Place Order” icon will appear above your list of recordings. Click this icon to proceed.
4. You will be led to an Order Confirmation Page. Just click “Confirm Order” and you will be all set!
In File Details:
1. Login to your SpeechPal Customer Portal.
2. Find your recording you would like to submit for transcription, and click the “…” icon to the far right of the row. Please note, only files with status “Ready to Transcribe!” can be submitted for transcription.
3. Select “View Details” from the menu.
4. Click “Place Order”.
5. You will be led to an Order Confirmation Page. Just click “Confirm Order” and you will be all set!
We hope you found this article helpful. If you have any questions about the SpeechPal Customer Portal, please don’t hesitate to reach out to us at Support@SpeechPal.com.